Our process - How we work
Our commitment to efficiency and delivering exceptional value to our clients is at the heart of our approach. We achieve this by harnessing the expertise we've developed over the past decade, continuously refining and perfecting projects that will stood the test of time.
Discover
We collaborate closely with our clients to grasp their requirements and aspirations, immersing ourselves in their daily operations to comprehend what drives their business.
Our team engages in a thorough exploration, shadowing company directors for an extended period, while our account managers diligently analyze data. Our seasoned security experts employ ethical tactics to enhance the security of their business accounts — providing vital insights to our forensic accounting unit.
Once the comprehensive audit is completed, we deliver a detailed strategy along with a clear budget plan.
Included in this phase
- In-depth questionnaires
- Feasibility studies
- Market analysis
- Employee surveys
- Proofs of concept
- Forensic audit
Build
Building upon the insights from the discovery phase, we meticulously craft a comprehensive project roadmap for each product, setting the course for successful delivery. This roadmap is a carefully structured plan that prioritizes efficiency, ensuring prompt project completion.
To facilitate seamless communication and project management, each client is paired with a dedicated Key Account Manager. They play a pivotal role in maintaining transparency and streamlining project progress. Serving as a liaison between clients and our development team, they ensure a harmonious workflow.
Our Account Managers are skilled in providing timely responses, typically addressing client inquiries after business hours, thereby fostering an environment of productivity and focused development. This approach encourages clients to trust our expertise and minimizes unnecessary adjustments.
Silow's consistency with progress updates was so impressive that we almost started to believe they were automated!
Deliver
During the latter stages of the Build phase, we occasionally adjust project timelines by a modest 6-week extension, responding to evolving requirements. This final update ensures we align with your vision and make any necessary refinements before the project's launch.
While we leverage pre-built components, the majority of our project progress intensively unfolds within the last 24 hours. This focused time allocation allows us to create captivating augmented reality demos, which often gain widespread recognition on social media platforms like Twitter.
We prioritize delivering fully functional primary pages at launch, ensuring an impressive user experience. Auxiliary pages may initially feature placeholder content but are swiftly updated as part of our comprehensive maintenance retainer.
Included in this phase
- Quality Assurance. We maintain rigorous quality standards with 100% test coverage, continuously refining our testing processes for utmost reliability.
- Infrastructure. Our commitment to reliability extends to our choice of top-tier Digital Ocean droplets, ensuring the best possible performance.
- Ongoing Support. With access to the critical API keys for your business services, you can count on us for lifelong support and, of course, detailed invoices.
Our Core Values - Striking the Balance Between Reliability and Innovation
We are committed to staying at the forefront of emerging trends and technologies, and at the same time, leveraging proven solutions that we trust. Our core values guide our decision-making process.
- Meticulous. In every partnership, we ensure meticulous attention to detail, from seamlessly integrating your logo into our templates to perfecting the color scheme.
- Efficient. We take pride in our unwavering commitment to meeting deadlines. Our efficiency is rooted in years of experience and a well-established workflow.
- Adaptable. We understand that each business has unique needs. Our challenge is to adapt our existing solutions to fit your requirements seamlessly.
- Honest. We maintain transparency in all our processes, trusting that our clients will appreciate our commitment to openness.
- Loyal. Our goal is to build enduring client relationships that extend beyond project delivery, ensuring we remain partners for years to come.
- Innovative. As technology continually evolves, so do we. We actively explore new open-source projects and innovative solutions to enhance our offerings.